Our 15-day money back guarantee gives you time to make sure your purchase is exactly how you wanted it to be. If you need to return it for any reason, we'll happily provide you with an exchange or full refund.
Our Return Policy
Your complete satisfaction with our product is guaranteed. If not,items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization. To receive a return authorization on orders shipped, follow the steps outlined below.
· Please note that to be eligible for a return, items must be in their original purchased condition, product tag should be intact, include all product documentation, and shipped within 15 days.
· To expedite exchanging for a different product, we recommend returning for refund and then placing a new order. Please allow approximately 2 weeks for your refund to be processed.
· If a package or item delivered to you arrives damaged, please refuse to accept the shipment or call us immediately on1800-270-1040. Please retain all packing materials unless instructed otherwise by ZIVAR.in. Claims for damaged or missing items must be reported immediately or within 3 days of receipt of your order.
*Online returns do not apply to the following items:
· Item(s) shipped over 15 days ago
· If item tag removed
· Exchanges, repairs, or resizing
· Items that were damaged or defective after delivery
· Engraved items or customized pieces
· International returns
Returns are processed during weekdays once the items have been received at our Fulfillment Center/Address. Following receipt of your returned item, you'll receive a confirmation email. Please allow an average of 1-2 weeks for full processing. Our quality assurance department will review the returned item. Items that show signs of wear or have been altered, resized (by a jewellerother than ZIVAR.in), or damagedwill notbe accepted for return. Please allow another 7 - 10 days after processing for your bank to post credit against your account.
· Engraved jewelleryitems (personalised/customized) may not be returned
· Special orders (customized) are a final sale and are not eligible for return
· Returns without a ZIVAR.in code, returns sent ofC.O.D. items, and improperly packaged products will be refused upon receipt
· Returns with missing paperwork or a product will not be processed
Additional shipping charges may be incurred, if packages are returned via alternate carriers, i.e. other than our registered couriers Blue Dart & Sequel Logistics. ZIVAR.in reserves the right to charge your credit card for any fees we incur at time of package receipt. To avoid additional charges, we recommend sending your return via our preferred Parcel Pro insured Blue Dart/ Sequel Logistics serviceas instructed for the return shipment.
How To Prepare A Return Or Exchange
To return a diamond or jewelleryitem to ZIVAR.in, follow the below process:
For all returns call 1800-270-1040 or write a mail on [email protected] and you will be given a Return Authorization Code.
Package Your Return: We recommend you use the original shipping box, including all original packaging and collateral material. Your item would have been delivered with a diamond certificate whichis mandatory for exchange and refunds.
Shipping charges, including special handling and any other related costs, are complimentary. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. ZIVAR.in, will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for Sequel /BlueDart pick up and/or inspection.
After Your Return Is Received By ZIVAR.in
Once your return is received in our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team two business days, up to 48 hours, once the carrier arrives to receive theproduct into our system. Failure to obtain a Return Authorization code or include theDiamond Grading Report(s) can delay receiving your return.
Once entered into our system, your return must be inspected by our quality assurance team. Please allow 4 -5 business days for this process. If there are any questions regarding your return, we will contact you. Once theinspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment.
If you have any questions about your return, please call ZIVAR.in on our toll-free number at 1800-270-1040 or write to us on [email protected]
Credits To Your Charge Card
Credit card purchases will be refunded against the credit card, or account used on the original purchase. Please allow up to 2 weeks from the date that ZIVAR.in has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they mayvary. If you made a purchase throughNEFT or IMPS, your refund will take approximately 4-5 working days from the date of the return's receipt. Bank fund transfers are posted against the original account they originated from.
Cancel Or Change An Order
If you would like to change or cancel an order, please call ZIVAR.in on1800-270-1040. We will attempt to accommodate the order changes to the extent possible prior to shipping confirmation. Some changes might result in delayed shipping. We will be unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already been shipped, please contact us to set up a merchandise return once you have received the shipment.
Frequently Asked Questions
How do I return my order?
· Jewellery/product may be returned for a refund using our easy online return feature found here.
· For exchanges, repairs or refund you may also call a service specialist on our toll-free number 1800-270-1040 for assistance or can write to us on [email protected].
Are there items that cannot be returned?
· Special orders and engraved jewellery items are a final sale.
Can I return or resize an engraved ring?
· Any ring where personal engraving was added, cannot be returned or exchanged but can be resized wherever possible.
How long does it take for a credit to process?
Once a returned item passes our quality inspection and is fully processed for refund, it typically takes 8-12 business days for the credit to reflect on your account. This time frame begins once we send you an email confirming we have received your package and has been returned to our inventory.