Lifetime Product Exchange
We offer lifetime exchange offer for all our Jewellery products. It is the responsibility of the customer to send us the Jewellery in properly packaged condition to avoid any damages and also should be insured for any in-transit damages. ZIVAR will offer the services of the Logistics partners to help our customers to send the products for exchange. The customers should also include the original invoice for the purpose of calculation of the return value. The customers intending to return the products should first ascertain the eligibility to exchange the products and the procedure for the same by calling customer support.
Following are the values of Exchanges; ZIVAR retains the right to change this information at its own discretion.
· Diamond Jewellery - 80% of Current Product value
· Gemstone Jewellery - 70% of Current Product value
· Studded Solitaire Mount - 80% of current product value
· Plain Gold/Platinum Jewellery - Jewellery weight at prevailing gold rate