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Returns and Exchanges

Returns & Exchanges


Our Return Policy
Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization. To receive a return authorization on orders shipped follow the steps outlined below.
Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.
To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 1 800-270-1040. Please retain all packing materials unless instructed otherwise by Claims for damaged or missing items must be reported immediately or within 3 days of receipt of your order. 
*Online Returns do not apply to the following items:
Item(s) shipped over 30 days ago.
Exchanges, repairs, or resizing.
Items that became damaged or defective after delivery.
Engraved items or Customized.
International returns.
Returns are processed during weekdays once the items have been received at our Fulfillment Center/Address. Following receipt of your returned item, you'll receive a confirmation email. Please allow an average of 1-2 weeks for full processing. Our Quality Assurance department will review the returned item. Items that show signs of wear or have been altered, resized (by a jeweler other than, or damaged cannot be accepted for return. Please allow another 7 - 10 days after processing for your bank to post credit against your account.
Non-Refundable Items
Engraved jewelry items (Personalised/Customized) may not be returned. Special orders (customized) are final sale and are not eligible for return. Returns without a code, returns sent C.O.D., and improperly packaged will be refused upon receipt. Returns with missing paperwork or product will not be processed.
Return Shipment:
Additional shipping charges may be incurred if packages are returned via alternate carriers. i.e  other than our registered couriers Blue Dart & Sequel Logisitics.  reserves the right to charge your credit card for any fees we incur at time of package receipt. To avoid additional charges, we recommend sending your return via our preferred Parcel Pro insured Blue Dart/ Sequel Logistics as instructed for return shipment.
How To Prepare A Return Or Exchange
To return a diamond or jewelry item to, follow the below process:
For all returns call 1 800-270-1040 and you will be given a Return Authorization Code. 
Package Your Return. We recommend you use the original shipping box, including all original packaging and collateral material. Your item would have been delivered with a diamond certificate and that certificate is mandotory for exchange and refunds.
Shipping Charges
Shipping charges, including Special Handling and any other related costs, are Complimentary. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items., will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for Sequel /BlueDart pick up and/or inspection.
After Your Return Is Received By
Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team two business day, up to 48 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code, or include Diamond Grading Report(s) can delay receiving your return.
Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 4 -5 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment. You can track the status of your return online here. Thank you for shopping at If you have any questions about your return, please call on our Toll free number at 1 800-270-1040 or write us on
Credits To Your Charge Card
Credit card purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary. If you made a purchase though NEFT or IMPS, your refund will take approximately 4-5 working days from the date of the return's receipt. Bank fund transfers are posted against the original account they originated from.
Cancel Or Change An Order
If you would like to change or cancel an order please call at 1 800-270-7641. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.

Product Exchange

We offer lifetime exchange offer for all our Jewellery products. It is the responsibility of the customer to send us the Jewellery in properly packaged condition to avoid any damages and also should be insured for any in-transit damages. ZIVAR will offer the services of the Logistics partners to help our customers to send the products for exchange. The customers should also include the original invoice for the purpose of calculation of the return value. The customers intending to return the products should first ascertain the eligibility to exchange the products and the procedure for the same by calling customer support.


Following are the values of Exchanges; ZIVAR retains the right to change this information at its own discretion.

·         Diamond Jewellery - 80% of Current Product value

·         Gemstone Jewellery - 70% of Current Product value

·         Studded Solitaire Mount - 80% of current product value

·         Plain Gold/Platinum Jewellery - Jewellery weight at prevailing gold rate